DESIGNBYTWM operates this website to present its services and to allow prospective clients to request consultations. This policy explains what information is collected, why, and what happens to it.
We collect the minimum needed to respond to an inquiry and to run the business. We do not sell personal information.
Information you give us
When you submit a form on this site, we collect the details you enter. Depending on the form this may include your name, email address, phone number, vehicle details, the services you are interested in, your timeline and any message you write.
You choose what to submit. Nothing on this site requires you to provide information in order to read it.
Information collected automatically
Like most websites, this site records basic technical information such as pages visited, approximate location derived from IP address, device type and referring source. This is used to understand how the site is performing and where visitors are coming from.
This site uses analytics services for that purpose. Those services may set cookies or use similar technologies.
How your information is used
To respond to your inquiry and arrange a consultation. To prepare a quote. To communicate with you about a project. To keep records of work performed. To improve the website and understand which services people are looking for.
If you have asked us to, we may contact you about services relevant to your vehicle. You can ask to stop receiving that at any time.
Who your information is shared with
We do not sell personal information.
Information is shared only with service providers that help us operate, such as email delivery, form handling, customer records and analytics. Those providers process information on our behalf and are not permitted to use it for their own purposes.
Information may also be disclosed where required by law.
How long it is kept
Inquiry records are kept for as long as needed to respond and to maintain a record of the relationship. Records relating to work performed are kept longer, since service history depends on them.
You can ask us to delete information we hold about you and we will do so where we are not required to retain it.
Text messages
If you contact the house by text message, your phone number and the content of those messages are used to respond to you. Message and data rates from your carrier may apply.
Your choices
You can ask what information we hold about you, ask for it to be corrected, or ask for it to be deleted. You can ask us to stop contacting you at any time.
Questions about this policy can be directed to the house by phone, by email or in person at the facility. Contact details are on the contact page.
Changes to this policy
This policy may be updated. The date at the top reflects the most recent revision.